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Visit us in Castle Hill at Unit 14, 7 Hoyle Ave, Castle Hill, 2154, NSW

Shipping policy

NSW Metro Area and Regional NSW Delivery

We endeavour to ship orders within 1-2 business days (not including any public
holidays) from when the order is received and payment processed. However, this may take up to 4 business days (not including weekends and public holidays) in times of high volume.

Once the order has been dispatched, you will receive an email with the tracking details and estimated delivery time frame.

We use different couriers/delivery service providers to deliver your order, depending on the location and weight of your consignment, and will NOT be held responsible for any courier delays incurred.

To find out your shipping charges, add the items you wish to purchase in your shopping cart, then proceed to checkout. Your shipping charges will be shown on the checkout page. Please note our special conditions for bulky/heavy parcels shipping to regional areas across Australia below. 

Authority to leave the parcel

Someone needs to be home to receive your order, however, if no one is home and you have requested for your order to be left somewhere you think is safe, then we will do so. Please note in this case we cannot be held responsible for lost or damaged orders after they have been delivered.

Undeliverable packages

In the unlikely event that your parcel is returned to us due to an incorrect/incomplete address or unsuccessful delivery attempts, a re-delivery cost will apply if the parcel has to be resent.

Changes to your order

As food items are fast-moving consumer goods, we may run out of stock often. If that happens after we received your order, please allow up to 14 business days for us to stock up on the item. If our supplier has also run out of stock, we will notify you so you can decide to substitute it with another item or receive a refund. If you decide to substitute it with another item, we will either issue you a refund for the difference or send you a link to pay for additional charges where applicable.

If you change your mind about your order, you have the option to cancel your order within one hour of purchase. To cancel your order, please email or message us via Facebook/website messenger. We are not able to amend your order once it has been processed and dispatched.

SHIPPING FEES

Total Weight

NSW Metro Areas

National Metro Areas

Regional Areas

Bulky/Heavy Orders (over 15kg)

Up to 0.5kg

$10.95

$10.95

$10.95

To Be Confirm

0.5kg - 1kg

$10.95

$10.95

$10.95

To Be Confirm

1kg - 10kg

$10.95

$10.95

$21.95

To Be Confirm

10kg - 15kg

$18.50

$22.50

$28.50

To Be Confirm

 

All orders placed $150 and above (after any discounts) will qualify for FREE STANDARD SHIPPING* with the exception of the below. 

Exceptions and exemptions

  • For bulky/heavy orders (over 15kg), there will be an extra charge incurred based on the couriers' charge - we will endeavour to absorb this as much as possible if we can. We will email you to discuss this before we dispatch to give you the option of whether you want to proceed or cancel the order.

Shipping Policy for Orders Outside NSW

All orders delivered outside New South Wales (NSW) will incur a standard shipping fee of $16.95, regardless of order value, including orders over $150.

If the actual shipping cost exceeds $16.95, we will contact the customer to arrange payment for the additional amount.

If the customer does not agree to pay the extra shipping fee or fails to respond, 77 Mart reserves the right to cancel the order and issue a full refund to the original payment method.

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Due to the limited access of our carriers, we are unable to deliver to NSW postcodes 2641,2717, 2831, 2898 and 2899.

If the goods is undeliverable, the courier will hold and reattempt the next business day.

 The following terms and conditions need to be adhered to when the pick-up option is chosen at the checkout:

  • Pick up is available from 77 Mart located at 14/7 Hoyle Avenue, Castle Hill, 2154 NSW.
  • Once your order is ready for pick up, we will contact you via the mobile number you leave on your order.
  • Pick up is only available at a pre-agreed time during the following times:
    • Between 9:30 AM and 5:00 PM on Tuesday to Saturday.
    • Between 9:30 AM and 2:00 PM on Sunday.
  • We will hold the order for 5 days from the date of the order placed.
  • If the order is not picked up within 5 days from the date of order, we reserve the right to refund you the order and the products will be released back into stock. This is because we do not have a lot of room to store orders due to the volume that comes through our warehouse.
  • The order will generally come in an unsealed box so that you can check the items at pick up and it also cuts down on materials used for packing - better for the environment!
  • Please bring a form of photo ID and show us the original invoice email sent to you as proof that you are the owner of the order. If someone else is to pick up on your behalf, please make comments on the order/text us/or email us prior. We will require a signature on the invoice we have at pick up as confirmation of pick up.

If you have any questions or require further assistance, please drop us an email at 77martsydney@gmail.com